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The documents were marked as pending and there were no updates since then. Insufficient evidence from casino. The player was accused of bonus abuse.
After the player requested a withdrawal, the casino informed them that it was denied and their money was confiscated due to bonus abuse. The player was also advised to ask for help the gaming authority but we're not sure if they did so because there was no further update provided.
Disputed amount:?? The player's winnings were confiscated. After the player was asked to send documents for their account verification, their winnings were confiscated.
But, the casino failed to provide the evidence saying there were legal barriers for them to do so but the administrators of the complaint confirmed it must have been their internal ruling not to provide the evidence and the player was advised to contact the regulatory body.
No other information is available since then. The player played at the casino and won some money. When he tried to make a withdrawal, his account was blocked.
The reason for this is an old passport. The casino failed to reply to this complaint so we closed the complaint as unresolved.
Withdrawal time frame not respected. The player "viru" requested a withdrawal of INR. Instead of the expected 5 days withdrawal time frame, the player's winnings were nowhere to be seen.
No updates since then. Disputed amount: 38, INR real money. Winnings confiscated and account closed due to unsatisfactory proof of wealth. The player "alivalentin" was a long time player at the Casumo Casino.
Although his account had been previously verified, the casino requested a document proving his source of wealth. The casino deemed his expenses to be too high and closed his account so that the Casumo casino wouldn't become a financial burden for him.
There were no updates since then. Complaints on related Dunder Casino Same management. Black points: for this casino. The player's account was under the review.
The player's account was on hold while it went through the account verification process. Ever since then, there is no further update available.
Extremely slow withdrawal processing. Player complained his withdrawal request was approved, casino told him his money were transferred but several weeks later he still got no confirmation from his bank about the fund transferred.
No reply from the casino, no more update. Delayed withdrawal process. The player requested a withdrawal but the casino kept on asking them to sent documents for their account verification, so they did.
Later on, the documents got accepted but the winnings were still not received. No more information is available and the complaint remains unresolved.
Player's withdrawal request was delayed. The player requested a withdrawal and later on, it was canceled without any explanation.
The casino kept on sending them bonus offers. No other information is available. Show 3 similiar complaints with 1, black points in total for this casino.
Player's three withdrawal requests were delayed without an explanation from the casino. These payouts all became delayed but the casino wanted to solve this issue and said they would contact the player directly.
There is no further information available ever since then. Delayed payment, likely paid. Black points: 80 40 for this casino. Extremely slow verification process.
Player complained that he was waiting for his withdrawal approval for a long time, casino kept asking him for further documents to check the player's financial situation, the player said this kind of verification was not mentioned in casino's terms and conditions, he complained about slow response from the casino.
No reaction from the casino, no more update. Technical glitch. Black points: 50 25 for this casino. After the player experienced a technical glitch while playing, their account was on hold until the casino would verify it.
Later on, the casino informed them that the account was now open but when the player tried to log in, it wouldn't work.
There is no new update available whether the player's account was reopened or not. Submit a complaint. Casumo Casino Bonus Casumo Casino Very good reputation.
The amount you win from your free spins will be added to your account as bonus funds. You then need to wager that amount times to convert it into real money.
If you break this rule, the casino may confiscate your winnings. Bonus expiration: 30 days You will have 30 days to play your free spins.
You should get this bonus relatively FAST According to our testers and feedback from other players that claimed this bonus, the process of getting this bonus is relatively fast.
Activate bonus in your account. Germany Norway 2. Casumo Casino Very good reputation. Ukraine 7. Austria 0. Malaysia 2.
Russia 0. Belarus 0. Canada 0. If you deposit using Skrill or Neteller , you will not be eligible to receive this bonus, or your winnings may be voided afterwards.
Wagering requirements: 0x restrictions apply This bonus can only be used on these types of casino games: Slots. Those who want to get the most out of Casumo on a mobile platform can also resort to the Android and iOS apps that are available for the purpose.
They will provide a far better user experience than merely accessing the mobile version of the casino from a browser. It is imperative for an online casino to provide a large list of payment options.
While Casumo is yet to go down the route of cryptocurrencies, players can come in with deposits through Visa, Mastercard, or bank transfer for those looking for the traditional route.
Some of the e-wallets that are supported include Paysafe, NETELLER, and Skrill. Similarly, there is a healthy list of options on the withdrawal front.
Visa withdrawal option is amongst the slowest, as it may take up to 3 business days in order to receive the payments even after approval.
Bank transfer also takes a similar time frame. Casumo usually processes the approvals within a day. Those who want faster withdrawals may opt for Skrill or NETELLER, which gets the funds as soon as they are approved.
Yes, Casumo is a very well know and one of the most reputable online casinos in the industry. They are based in Malta and have been sanctioned by the Gambling Commission in Malta.
There is an FAQ section at Casumo and it is comprehensive in the length and breadth of answers. For a more personalized approach, customer support is handled through live chat and email.
These two options are available 24 x 7 and they just about sufficient to overlook the absence of direct phone support, which is a growing feature amongst new online casinos.
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Mobile Gaming. Security and Fair Play. Is Casumo Casino safe? What casino variations do they offer? Do I need to download any software?
Do they support mobile or tablet play? Can I play in GBP? How fast do they payout?We've thoroughly reviewed Casumo Casino and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Casumo Casino is related to other online casinos 8,5/ 19/5/ · Earlier in this Casumo Casino review, we touched on the fact that the website was designed to be compatible on multiple platforms, and this gives it a big advantage for mobile gaming.4,6/5.